Terms of service
Welcome to Solmé Skin Co. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our site or placing an order.
Overview
This website is operated by Solmé Skin Co. Throughout the site, the terms “we,” “us,” and “our” refer to Solmé Skin Co. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced herein.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.
Products & Product Information
We strive to present our products, descriptions, and imagery as accurately as possible. However, because our skincare is handcrafted using natural ingredients, slight variations in colour, texture, scent, or consistency may occur from batch to batch.
Our products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any medical condition.
Customers are responsible for reviewing ingredient lists and performing a patch test before use. Discontinue use immediately if irritation occurs.
Pricing & Availability
All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
We reserve the right to modify product pricing, discontinue products, limit quantities, or refuse orders at our discretion and without notice.
While we do our best to maintain accurate inventory, availability is not guaranteed.
Shipping
Once an order has been shipped, Solmé Skin Co is not responsible for delays caused by carriers, weather conditions, customs processing, or incorrect shipping information provided at checkout.
Because our products contain natural tallow and oils, texture changes may occur during warmer temperatures. Melted products do not qualify for refunds or replacements.
Customers are responsible for monitoring tracking updates and retrieving packages promptly after delivery.
Refunds & Returns
Due to the hygienic nature of skincare products, all sales are final and we do not accept returns or exchanges.
If your order arrives damaged or defective, please contact us as soon as possible so we can review the issue and assist accordingly.
For more information, please review our Refund & Returns Policy.
Intellectual Property
All content on this website - including branding, logos, product names, images, text, graphics, and design - is the property of Solmé Skin Co and may not be copied, reproduced, or used without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Solmé Skin Co shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or misuse of our products or website.
All products are provided “as is” and “as available” without warranties of any kind, either express or implied.
Third-party Services
Certain content, payment processors, or external links on our website may direct you to third-party websites or services. We are not responsible for the practices, policies, or content of any third-party providers.
Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein.
Contact Information
For questions regarding these Terms of Service, please contact us at:
Solmé Skin Co
hello@solmeskinco.com